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At Yaden Africa, we take great care not only in selecting exceptional African craftsmanship, but also in ensuring that each piece reaches you safely and efficiently. Because our collection includes handmade products of different sizes, weights, values and countries of origin, shipping arrangements may vary by item and destination.
This policy explains where our products are shipped from, how shipping charges are calculated, expected delivery times, customs and import responsibilities, and our returns process.
This policy explains where our products are shipped from, how shipping charges are calculated, expected delivery times, customs and import responsibilities, and our returns process.
Yaden Africa works with artisans, workshops, cooperatives and sourcing partners across Africa. Products may therefore be dispatched from different locations depending on the item.
Where applicable, products may be:
The shipping origin may therefore differ from the country associated with the cultural or artistic origin of a product.
Where relevant, the dispatch location will be communicated on the product page, at checkout or in the order confirmation.
If an order contains products stored in different locations, the order may arrive in more than one shipment.
Yaden Africa aims to make exceptional African craftsmanship accessible to customers internationally.
Shipping availability depends on the product, destination country, carrier availability, customs restrictions and applicable import/export regulations.
Available shipping destinations and shipping methods will normally be displayed during checkout.
Certain oversized, fragile, exceptionally valuable or restricted items may not qualify for standard international shipping. In such circumstances, we may contact you to arrange specialised delivery.
Shipping charges are calculated based on factors that may include:
Where possible, the applicable shipping charge will be displayed at checkout before payment is completed.
Because many Yaden Africa products are individually handcrafted and may have unusual dimensions, certain large sculptures, furniture pieces, oversized baskets or fragile artworks may require a custom shipping quotation.
Where a custom quotation is required, this will be communicated before the shipment is confirmed.
Orders are normally prepared for shipment after payment has been successfully authorised.
Because many of our products are handmade, individually sourced or stored with artisan partners, processing times may vary.
In-stock products will generally be prepared for dispatch within approximately 2–5 business days.
Made-to-order, personalised or specially commissioned products may require additional production time. The estimated production period will normally be indicated on the relevant product page or communicated directly to the customer.
Processing times are separate from carrier transit times.
Once an order has been dispatched, customers will receive shipping confirmation and, where available, tracking information.
Delivery times depend on the shipping origin, destination, carrier, customs clearance and shipping method selected.
As a general guide, estimated transit times after dispatch may be:
| Destination | Typical Estimated Transit Time |
|---|---|
| Senegal / Domestic delivery | 1–5 business days |
| West Africa | 3–10 business days |
| Europe / United Kingdom | 5–12 business days |
| United States / Canada | 5–15 business days |
| Middle East | 5–15 business days |
| Asia-Pacific | 7–20 business days |
| Other international destinations | 7–21 business days |
Where tracking is provided by the carrier, customers will receive a tracking number after dispatch.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier’s system.
For orders containing multiple products, separate tracking numbers may be provided where products are shipped separately.
Privacy Policy written by Yaden-Africa.com
International orders may be subject to customs duties, import VAT/GST, processing charges, brokerage fees or other taxes imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and remain the responsibility of the recipient.
Customs rules differ significantly between countries.
Yaden Africa cannot guarantee the amount of duties or taxes that may be assessed by the destination country’s customs authorities.
Customers purchasing internationally are therefore encouraged to check their country’s applicable import requirements before ordering.
Yaden Africa is committed to transparent and lawful international trade.
Products will be declared for customs purposes in accordance with applicable requirements, including appropriate descriptions and declared values.
We will not intentionally undervalue merchandise or incorrectly declare commercial purchases as gifts for the purpose of avoiding customs duties or taxes.
Where customs authorities require additional documentation relating to a shipment, Yaden Africa or the relevant shipping partner will make reasonable efforts to provide the necessary commercial documentation.
Certain artworks, antiques, cultural objects, natural materials, woods, animal-derived materials or other products may be subject to specific export or import controls.
Yaden Africa seeks to comply with applicable export, import and cultural-property requirements.
We do not knowingly offer products for international shipment where their sale or export is prohibited.
Where additional permits, certificates or customs documentation are legally required, shipment may be delayed until the appropriate documentation has been obtained.
Yaden Africa reserves the right to cancel and refund an order if we determine that the product cannot legally or reasonably be shipped to the customer’s destination.
Handcrafted objects deserve careful handling.
Products are packaged according to their size, material and fragility. Depending on the product, packaging may include protective wrapping, reinforced cartons, internal cushioning, specialist packaging or wooden crates.
Where appropriate, we also seek to minimise unnecessary packaging while maintaining the level of protection required for international transportation.
For questions concerning shipping availability, oversized products, customs requirements, damaged deliveries or returns, please contact Yaden Africa Customer Care through the contact details provided on our website.
Please include your order number when contacting us about an existing purchase.
Every Yaden Africa piece represents someone’s craftsmanship, time and creative heritage.
We therefore treat its journey from the artisan to your home with the same care that went into its creation.
From Africa, with care — from the hands of the maker to your home.
