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You may generally return eligible products by notifying us within 14 days of delivery. Returned products must be unused, unworn where applicable, undamaged, in their original condition, and returned with any accompanying accessories or documentation. Products should be securely packaged, preferably using the original protective packaging.
Please check your order completely to ensure that everything is in good condition. If there is a problem with your shipment, note the problems clearly and let us know right away. You can let us know about a return online.
Please inspect your order as soon as possible after delivery.
If a product arrives damaged, please contact Yaden Africa within 48 hours of delivery and provide:
Please retain the product and all original packaging until we have reviewed the claim.
Depending on the circumstances and product availability, we may arrange a replacement, repair, return or refund.
Because some Yaden Africa products are unique handmade pieces, an identical replacement may not always be available.
Unless a product is identified as non-returnable, eligible products may generally be returned by notifying us within 14 days of delivery.
Returned products must normally be:
Customers should contact Yaden Africa before sending any return so that return instructions and the appropriate return destination can be provided.
Do not return a product to the address appearing on the original shipping label unless instructed to do so.
Where a customer returns an eligible product because of a change of mind, the customer will generally be responsible for return shipping costs unless otherwise required by applicable consumer law.
For international returns, customers may also be responsible for any customs, brokerage or handling charges associated with the return.
Where the product is confirmed to have arrived damaged, materially defective or materially different from the product ordered, Yaden Africa will determine the appropriate return or replacement arrangements and, where applicable, cover reasonable return shipping costs.
Certain products may not qualify for change-of-mind returns, including:
This does not affect any mandatory rights a customer may have where a product is defective, damaged or materially not as described.
Many Yaden Africa products are individually handmade.
Variations in colour, dimensions, wood grain, weaving, carving, texture, pattern, patina and finish are natural characteristics of artisan production.
These variations make each piece distinctive and will not normally be considered manufacturing defects.
We make reasonable efforts to ensure that product photography and descriptions accurately represent each item, while recognising that handmade products and natural materials will inevitably vary.
Once an authorized return has been received and inspected, we will notify the customer regarding the outcome.
Where a refund is approved, it will normally be issued to the original payment method.
Original shipping charges and customs/import charges are generally non-refundable unless the return results from an error by Yaden Africa, a damaged product or another circumstance where reimbursement is required by applicable law.
Banks, card issuers and payment providers may require additional processing time before a refund appears in the customer’s account.
Customers are responsible for providing complete and accurate delivery information.
Where a shipment is returned because:
Yaden Africa may deduct reasonable shipping, return transportation, customs and handling costs from any refund, to the extent permitted by applicable law.
